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Microsoft Exchange Health
Check
Periodic downtime for
mission-critical messaging and collaboration
applications has a huge impact on business the
second it happens. Everything from customer
proposals and critical reports to the ability of
the user population to execute their basic job
functions is affected. The cost of this type of
downtime is immense, and it immediately pushes
valuable IT assets into a tactical stance.
TriCon's Exchange Health Check engagement
collects data and statistics on the most
important and critical aspects of the messaging
environment: Operations, Performance,
Infrastructure, Security and Routing. The goal
of this health check is to proactively diagnose
and analyze the data collected and potentially
avoid any problems from surfacing in the future.
The tools used are passive and only collect
information about Exchange and Active Directory.
They are read-only and do not make any changes
to any servers.
The Exchange Health Check is designed for senior
and top-level IT staff responsible for the daily
support and maintenance of the Exchange
environment. TriCon will provide operations,
configuration and architectural recommendations
aimed at improving the operational efficiency of
your Exchange environment including:
- Review of
existing configuration to identify issues
prior to affecting production
- Compare
environment and deployment to Microsoft Best
Practices
- Identify
performance issues and eliminate bottlenecks
- Understand
issues prior to large scale migration or
upgrade
Specific areas
covered include:
- Server
Security
We assess the security of your Exchange
server(s) for service packs, virus scanning,
access control, storage limits and services
and make recommendations on vulnerabilities
of web-based email, visibility of a user’s
mailbox and group mail repositories.
- Network
Services Design
We examine core network services as related
to Exchange, such as Active Directory and
DNS, for optimum configuration and make
recommended best practices.
- Hardware
Design/Performance
We evaluate your current hardware for CPU
statistics, memory, cache and disk
performance, mail throughput and delivery
times, plans to upgrade or change of
platform and standards.
- Database
Health
We assess all databases for consistency and
corruption and make recommendations on disk
maintenance and automated solutions.
-
Backup/Recovery Status
We examine your current server backup status
and make recommendations for backup and
restore strategies and processes, methods,
automated recovery, media security and other
best practices.
- Messaging
Optimization
We assess the design and performance of your
messaging system, and make recommendations
for routing groups and connectors.
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External/Remote Access Design
We examine the design of your implementation
for external and remote access
functionality, accessibility and security.
- Storage
Management & Retrieval
Assessment on how current email capacity
will handle increased email volumes.
- Systems
Management
Architecture and email topology – does the
email system meet the demands of the
business?
TriCons’s Exchange Health Check
reveals causes, not just symptoms, enabling
you to take a proactive approach to reducing
problems. This includes helping to optimize
productivity and uncovering potential
efficiency issues before they affect users
and drive up support costs. Addressing any
hidden vulnerabilities in your Exchange
infrastructure and operational processes can
result in improved uptime and lower support
costs.
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