Zenprise™ MobileManager
provides end to end visibility, real-time
monitoring, automated diagnosis, device
management, reporting and resolution of problems
for the entire mobility service including
Exchange servers, ActiveSync, BlackBerry
servers, BES SQL database, networks, wireless
carriers, and smartphone devices
The Problem
We Solve
Resolving complex email
problems can be a time consuming and expensive
manual process, requiring the expertise of
multiple functional groups. By automatically
diagnosing complex mobility problems in seconds
and providing resolution instructions for those
problems, Zenprise removes the manual labor from
this process.
Zenprise Solution
With Zenprise MobileManager, mobility
administrators are provided with
detailed instructions on how to
remediate issues. These resolution
instructions allow individuals new to
supporting Mobility devices, or even
junior help desk personnel to resolve
problems.
Zenprise analyzes the entire
messaging infrastructure to detect the
root cause of problems.
Zenprise MobileManager automates
the support of the mobility
infrastructure by automatically
discovering all components that make up
the mobility service and then
proactively troubleshoots that mobility
service, and then ultimately prescribing
fixes to problems.
The software provides end to end
coverage, analyzing everything from the
security & networking infrastructure
(Domain Controllers, DNS servers,
LAN/WAN networks), to the Exchange
servers, ActiveSync servers/service, BES
servers, RIM SRP network, carrier
networks, & user smartphones.
Zenprise
Key Elements
The
power of mobility is in the platform. With
Zenprise MobileManager, customers get
visibility, control, accountability & improved
service for the entire service platform by
providing value in 4 specific areas.
Service Management
– Proactive monitoring, troubleshooting,
resolution and reporting on mobile issues to
improve service levels for
BlackBerry/ActiveSync Users.
Device Management
– Remote management and visibility of mobile
devices to keep users productive.
Security Management– Maintain
compliance with corporate policies to
safeguard the mobile environment.
Expense Management– Obtain
utilization measurement to help bring
wireless bills & mobile device assets under
control to increase return on mobile
investment.
With a
deployment of Zenprise MobileManager, customers
can achieve the following benefits:
·
Reduced time spent investigating alerts·
Reduced time diagnosing & resolving email
problems·
Improved productivity from increased email
availability·
Reduced incident management costs from
proactive problem resolution·
Improved security and expense management
compliance
Conclusion
Zenprise
MobileManager goes beyond the basic monitoring
of multiple tools by automatically diagnosing
problems and then proscribing a step by step
“fix it” plan. In essence, a customer
reduces the hours the time it takes to isolate
problems, correlate systems and weed through
very generic Microsoft or RIM knowledge
articles.The net benefit is
that IT can deliver an email service which
increases uptime, predicts problems before they
occur and if they occur, to reduce MTTR problem
definition/resolution.
Based
upon data collected from Zenprise customers,
organizations using Zenprise MobileManager can
achieve significant improvements in their
overall mobility service delivery, leading to
improvement in the following key performance
metrics:
Key Performance
Indicators / Metrics
Improvement with
Zenprise
Mean Time to Resolution (MTTR) for
mobility issues
